Why Does an APM Drive Display a "Failed to Upload Registration Information" Error to the Schneider Data Hub (SDH)?
Resolution:
This error can occur because Schneider Data Hub (SDH) is no longer used for drive registration. Registration services have been migrated to ALM.
To resolve the issue:
- Update the drive to the latest firmware version.
- Use the latest DTM available from the Schneider Electric Partner website.
- Register the drive using the current ALM platform.
Note: Older firmware and DTM versions may still attempt to communicate with SDH, resulting in registration upload failures.
If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:
Frequently Asked Questions - Schneider Electric (se.com)
If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us atdrive.products.support@se.comto create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
Released for: Schneider Electric Canada
