What causes the SoMove error “Error while executing service ‘CheckPhysicalReference’ with arguments”?
Resolution:
This error in SoMove typically appears when the software cannot establish communication with the drive using a TCSMC cable or Ethernet connection.
In many cases, this indicates a failure in the drive’s Main Control Board (MCB), which may need to be replaced.
Recommended actions:
- Verify the connection (cable and Ethernet settings)
- Confirm the drive is powered and properly configured
- If the issue persists, replace the Main Control Board
MCB Part Numbers:
- ATV630 / ATV660: VX4B600100
- ATV930: VX4B900100
Important:
In the United States and Canada, Schneider Electric recommends that the MCB replacement be performed by Field Services or authorized personnel, as specialized software may be required to ensure proper compatibility and operation. Unauthorized replacement may not work correctly.
If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:
Frequently Asked Questions - Schneider Electric (se.com)
If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us atdrive.products.support@se.comto create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
Released for: Schneider Electric Canada
