What can cause a root element is missing error when you are trying to export a file in somove?

Issue:

Root element is missing error when you are trying to export a file in somove

Product Line:

Somove Version 2.9.5 up

Environment:

All

Cause:

SoMove Print/Export Root Element is missing error.

Resolution:

SoMove 2.9.x - doing export or printing, the following errors can happen:

Released for:Schneider Electric Canada