Login Issues with EPC-M on Android version 12

Users with devices running Android 12 may encounter a "Login failed; please try again" error when attempting to log in to the EPC-M application.

This issue may occur if multiple Schneider applications (such as EPD or MySchneider) are installed alongside EPC-M.

In such cases, auto-login from IDMS may fail.

To resolve the issue, the users should either log out of other Schneider applications or uninstall other apps, delete their user ID from the mobile account settings, and then relaunch EPC-M.

Released for: Schneider Electric Canada