Configuring the IP address and Subnet on the EM3570X series meter.

How can we help you today?

Issue

The EM3570X series meter “IP address and Subnet are read-only”.

Product Line

EM3570X series meter

Environment

Configuration

Front Display

Webpage

Cause

Unlike the other Powerlogic Meters, the EM3570X series meter doesn’t have the front display capability to configure the IP address and Subnet (Ethernet settings).

Resolution

Communications-wise, the EM3570X series meter IP address and Subnet are read-only from its front display because the meter doesn’t have that capability. The front display allows only enabling or disabling network settings like TCP/IP, BACnet, WebApp, and Modbus. Therefore, the only way to configure these Ethernet settings is through the Webpage, using the default IP address 169.254.YY.ZZ and subnet 255.255.0.0.

Here is the procedure:

Identify Meter Information: Look at the top of the screen for the meter part number (METSEEM3570X), serial number (S/N: MEYYWW0ZXXXX), and MAC address (00:00:00:0A:YY:ZZ). Write down the last two bytes of the MAC address then convert them from hexadecimal to decimal to form the last two bytes of the meter default IP address 169.254.YY.ZZ.
Install and Power On: Install the meter accordingly and power it on.
Access Configuration Mode: Access the configuration mode.

Mode configuration

Note: Or simply power the meter and read it default IP address and Subnet on the front display under

“Comm” but read-only.

Then exit.
Based on the information on (1) make the default IP address and the Subnet. For example:

MAC address: 00:B0:D0:86:BB:F7 (hexadecimal) to 0:176:208:134:187:247 (decimal)
Default IP address: 169.254.YY.ZZ will be 169.254.187.247.
Subnet mask: 255.255.0.0
This confirms the default IP address and Subnet seen from the front display.

Use a Laptop/PC, turn off your Wi-Fi, set up a static IP address and subnet in the same range as the meter, such as IP: 169.254.187.240 and Subnet: 255.255.0.0.
Connect the meter and laptop/PC with an Ethernet cable. Open your command prompt (CMD) and ping the meter (e.g., ping 169.254.187.247) to test the connectivity. Refer to FA221345.
From a Windows browser, access the meter webpage using the meter IP address, e.g., https://169.254.187.247.
Use the default credentials: username (Administrator) and Password the meter MAC address without colons, but with letters capitalized, (For example: if the MAC address of the meter is 00:80:f4:02:14:38, then password is 0080F4021438). You will then be required to change the password.

Note: The password must contain between 8 and 16 characters, with at least 1 number, 1 capital letter, and 1 special character. Click "Apply Changes" to save your new password.

On the Webpage -> navigate to Communication -> Select Manual -> IP Configuration. Enter the IP address provided by your network, the Subnet Mask, and the Default Gateway ->Check "Enable" for IPv6 -> Select "Manual" for DNS if needed -> Apply changes and Exit.