How can we help you today?

Smart-UPS Modular Ultra has No Battery Comm XBP alarm

Issue:

My Smart UPS Modular Ultra has reports No Battery Comm XBP alarm on display/NMC.


Product Line:

Smart UPS Modular Ultra


Resolution:

Please make sure the XRCC (Battery pack communications card) is seated properly.  You may re-seat the card to try and reestablish connection.

See below pictures to show a non seated card and a fully seated card.

XRCC not seated fully:

img1

XRCC seated fully:

img2

Schneider Electric Canada

Explore more
Range:
Users group

Discuss this topic with experts

Visit our community and get advice from experts and peers on this topic and more
Explore more
Range:

Need help?

Need help?

Product Selector

Product Selector

Quickly and easily find the right products and accessories for your applications.

Get a Quote

Get a Quote

Start your sales inquiry online and en expert will connect with you.

Where to buy?

Where to buy?

Easily find the nearest Schneider Electric distributor in your location.

Help Center

Help Center

Find support resources for all your needs, in one place.

  • Help and Contact Center
  • Contact Sales
  • Find our Offices
  • Where to Buy
  • Careers
  • Company Profile
  • Investors
  • Newsroom
  • Report a Misconduct
  • Product Documentation
  • Product Selectors
  • Software and Firmware
  • Product Substitution and Replacement
  • Blog
  • Events
  • Schneider Electric Community
  • Sustainability
  • Legal Information
  • Privacy Policy
  • Cookie Notice
  • Terms of use
  • Change your cookie settings