Support
Search FAQs
FAQ000279819
How can we help you today?

EAE24.1 : Windows SoftDPac is not getting started for Windows11 Operating systems in Regional languages

This knowledge base article explains how to resolve the issue which is, Windows SoftDPAC service is not getting started for Windows11 Operating systems in Regional languages like Japan, Korea etc.

The symptoms of this issue is like, when user starts Windows SoftDPAC in Ecostruxure Automation Expert, the below shown error will appear.

softdpac

This issue is happening due to change of the Ethernet Adaptor's name from English to Regional language due to the latest update in Windows11.

The workaround for this issue is to Rename the Ethernet Adaptor's from local language to English. After that, Windows SoftDPAC Service should start without any issue.

ETH

Released for: Schneider Electric Canada
Explore more
Range:
EcoStruxure™ Automation Expert
Users group

Discuss this topic with experts

Visit our community and get advice from experts and peers on this topic and more
Explore more
Range:
EcoStruxure™ Automation Expert
  • Help and Contact Center
  • Contact Sales
  • Find our Offices
  • Where to Buy
  • Careers
  • Company Profile
  • Investors
  • Newsroom
  • Report a Misconduct
  • Product Documentation
  • Product Selectors
  • Software and Firmware
  • Product Substitution and Replacement
  • Blog
  • Events
  • Schneider Electric Community
  • Sustainability
  • Legal Information
  • Privacy Policy
  • Cookie Notice
  • Terms of use
  • Change your cookie settings