How do I Submit a Claim for a Product Purchased in Canada?
Issue
I purchased a Schneider Electric product in Canada and need to submit a claim. Who should I contact?
Resolution
Important Information
- If the product was purchased through a distributor, retailer, reseller, or online store, you should contact the seller where the product was purchased to initiate a claim request.
- Claims should be reported to the distributor or retailer as soon as possible, preferably within 7 days of purchase, as delayed reporting may affect claim eligibility or the review process.
- Schneider Electric Claims Support does not process claims directly from end users in Canada for products purchased through distributors, retailers, resellers, or online stores.
- Claim review, eligibility, and resolution are subject to the distributor's or retailer's claim handling process and policies.
Before Contacting the Distributor or Retailer
Please have the following information available:
- Proof of purchase (invoice, sales receipt, or order confirmation)
- Product part number or model number
- Description of the issue
- Date of purchase
- Quantity affected
- Photos of the product, packaging, or issue (if applicable)
Tips for Faster Assistance
- Contact the distributor or retailer as soon as the issue is identified.
- Provide complete and accurate information when submitting your claim request.
- Include any supporting documentation and photos when available.
- Retain the product and packaging until you receive further instructions from the distributor or retailer.
Key Reminder
✅ Purchased through a distributor, retailer, reseller, or online store in Canada? Contact the seller directly for claim assistance.
Released for: Schneider Electric Canada
