Issue:
Need to obtain the internal maintenance log file from an PowerLogic P5 relay for troubleshooting or analysis.
Product:
PowerLogic P5 Protection Relay
Environment:
- PowerLogic P5 relay
- Latest eSetup Easergy Pro software (downloadable from Schneider Electric website)
- PC connected to the relay via front USB port
- Relay powered off (HMI should display “5V USB only”)
Cause:
Maintenance logs are stored internally in the relay and require specific steps and credentials to access.
Resolution:
1.-Download and install the latest eSetup Easergy Pro software from Schneider Electric’s website.
2.- Ensure the relay is not powered on. Connect the P5 relay to the PC using the front USB port.
3.- Wait until the relay HMI displays “5V USB only”.
4.- In Easergy Pro, click Read Maintenance Log File.
5.- Log in using the following credentials:
Login: InstallerLevel
Password: AAAA
6.- Save the log file to your desired location. The file will have the extension .p5I.
7. - Send the .p5I file to the Advance Tech support team for further analysis.
