¿Cómo podemos ayudarte hoy?

Why don't my new vijeo designer passwords work after I downloaded an application to my HMI

Issue

When the updated Vijeo Designer application containing password and or user name changes is downloaded to the Magelis HMI those changes are not in effect.

Product Line

Vijeo Designer, XBTGT, HMIGTO, Magelis

Environment

Vijeo Designer Runtime

Resolution

After a change is made to any security data (passwords or user names and groups) all runtime data must be deleted before the security change will take effect. During the download of the updated application, a window pops up and the "Delete all runtime data" check box must be selected.

delete RT data

If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

Support | Schneider Electric Global (se.com)

Schneider Electric Mexico

Explora más
Rango:
Explora más
Rango:
  • Documentación de productos
  • Descargas de software
  • Selector de productos
  • Sustitución y reemplazo de productos
  • Centro de ayuda y contacto
  • Encuentra nuestras oficinas
  • Obtén un presupuesto
  • Dónde comprar
  • Comunidad Schneider Electric
  • Empleo
  • Perfil corporativo
  • Informar una conducta indebida
  • Accesibilidad
  • Sala de redacción
  • Inversores
  • EcoStruxure
  • Búsqueda de empleo
  • Blog
  • Política de privacidad
  • Aviso de Cookies
  • Términos y condiciones
  • Change your cookie settings