How can I return an inoperative drive or soft start under warranty?
Issue:
Return an inoperative drive or soft start under warranty.
Product line:
Altivar, Altistart
Environment:
All models
Cause:
Altivar drive or Altistart soft start does not work, and I want to return under warranty.
Resolution:
To return a drive or soft start product, the first point of contact needs to be the Drives Product Support group (DPSG). The DPSG needs to create a case to document the part number, serial number and troubleshooting in order to set up a return. The Drives Engineer can make the determination if the product is covered under warranty, and confirm appropriate troubleshooting steps have been taken.
The drive can be returned only or exchanged for the same product. To return only, contact the Claims team with the case number.
For an exchange, contact the Drives Resale group in Raleigh with the case number and drive/soft start part number.
If you are an end user, you will need to contact a local distributor or point of purchase with the case number.
Attached is a copy of the Schneider Electric Drives and Soft starts Service Guide which covers this in more detail.
Return an inoperative drive or soft start under warranty.
Product line:
Altivar, Altistart
Environment:
All models
Cause:
Altivar drive or Altistart soft start does not work, and I want to return under warranty.
Resolution:
To return a drive or soft start product, the first point of contact needs to be the Drives Product Support group (DPSG). The DPSG needs to create a case to document the part number, serial number and troubleshooting in order to set up a return. The Drives Engineer can make the determination if the product is covered under warranty, and confirm appropriate troubleshooting steps have been taken.
The drive can be returned only or exchanged for the same product. To return only, contact the Claims team with the case number.
For an exchange, contact the Drives Resale group in Raleigh with the case number and drive/soft start part number.
If you are an end user, you will need to contact a local distributor or point of purchase with the case number.
Attached is a copy of the Schneider Electric Drives and Soft starts Service Guide which covers this in more detail.
Publicado para: Schneider Electric Mexico
¿Necesitas ayuda?
Selector de productos
Encuentra rápida y fácilmente los productos y accesorios adecuados para tus aplicaciones.
Pedir presupuesto
Comienza tu consulta de ventas en línea y un experto se pondrá en contacto contigo.
¿Dónde comprar?
Encuentra fácilmente el distribuidor de Schneider Electric más cercano a ti.
Centro de ayuda
Encuentra recursos de soporte para todas tus necesidades en un solo lugar.