How can I check if my Control Expert license is compatible with a specific version?
Issue:
How can I check if my Control Expert license is compatible with a specific version?
Product Lines:
Control Expert license
Resolution:
Control Expert licenses are designed to be backward compatible, meaning a license for a newer version can be used with older supported versions of the software.
However, licenses are not forward compatible, so a license for an older version cannot be used with a newer version.
For example:
- A Control Expert v16 license can be used with v16, v15, and v14.
- A Control Expert v15 license can be used with v15 and v14.
- A Control Expert v14 license can only be used with v14.
When checking compatibility, ensure that the software version you intend to use is equal to or older than the version associated with your license.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance: Support | Schneider Electric Global (se.com)