Support
Search FAQs
FA384472
How can we help you today?

HEP meter with V2.2 Firmware CID files occasionally fail to parse correctly on first attempt

Issue
Uploading a valid CID file to the meter via sFTP will be flagged by the HEP as an invalid CID file in the IEC 61850 log.

Product
ION9000, ION7400, PM8000 with V2.2 Firmware

Environment
SFTP

Cause
Depending on the sFTP client, when transferring a file, a temporary file can be created that is renamed after the upload is complete. This may result in the meter trying to parse the file before the upload is complete.

Resolution
Upload the file again and verify the IEC 61850 log shows that IEC 61850 is running.

Released for: Schneider Electric New Zealand
Explore more
Range:
ION7400
ION9000
PM8000 series
Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Range:
ION7400
ION9000
PM8000 series
  • Products Documentation
  • Software and Firmware
  • Product Selector
  • Product Substitution and Replacement
  • Help and Contact Centre
  • Where to Buy?
  • Office Locations
  • Schneider Electric, PDL & APC Phone: 0800 741 303
  • Schneider Electric Community
  • Careers
  • Company Profile
  • Report a misconduct
  • Newsroom
  • Investors
  • EcoStruxure
  • Job Search
  • Blog
  • Privacy Policy
  • Cookie Notice
  • Conditions of Sale
  • Change your cookie settings