What is the Authentication Renewal Process for Ecostruxure Power Build-Rapsody V2.4.X
Issue: Rapsody software failed to open or get an error message
Product Line: Ecostruxure Power Build – Rapsody
Resolution:
Step1: Download the file EPBR_StandAloneAuthenticator.zip. Click here to download the zip file.
Step2: Right click on the downloaded file and choose “Extract All” in C:\Users\xxx\Downloads\ EPBR_StandAloneAuthenticator.
Step3: Open the Extracted folder EPBR_StandAloneAuthenticator\EcoStruxure Power Build - Rapsody Stand Alone Authenticator.
Step4: Launch EcoStruxure Power Build - Rapsody Stand Alone Authenticator.exe by double click on it.
Step5: An authentication window will open after running the exe as mentioned Step 4.
Step6: Enter your login credential or register yourself (new user), after successful login/registration, user should see a message of successful tokens generated.
Users can now re-use any previous version of EcoStruxure Power Build - Rapsody V2.4.X
Note: In case user still see problem in login to Rapsody software then they can contact Schneider Support and provide the log file from path C:\Users\Xx\Downloads\EPBR_StandAloneAuthenticator\EcoStruxure Power Build - Rapsody StandAlone Authenticator\Log\EcoStruxure Power Build – Rapsody.log
Product Line: Ecostruxure Power Build – Rapsody
Resolution:
Step1: Download the file EPBR_StandAloneAuthenticator.zip. Click here to download the zip file.
Step2: Right click on the downloaded file and choose “Extract All” in C:\Users\xxx\Downloads\ EPBR_StandAloneAuthenticator.
Step3: Open the Extracted folder EPBR_StandAloneAuthenticator\EcoStruxure Power Build - Rapsody Stand Alone Authenticator.
Step4: Launch EcoStruxure Power Build - Rapsody Stand Alone Authenticator.exe by double click on it.
Step5: An authentication window will open after running the exe as mentioned Step 4.
Step6: Enter your login credential or register yourself (new user), after successful login/registration, user should see a message of successful tokens generated.
Users can now re-use any previous version of EcoStruxure Power Build - Rapsody V2.4.X
Note: In case user still see problem in login to Rapsody software then they can contact Schneider Support and provide the log file from path C:\Users\Xx\Downloads\EPBR_StandAloneAuthenticator\EcoStruxure Power Build - Rapsody StandAlone Authenticator\Log\EcoStruxure Power Build – Rapsody.log
Released for: Schneider Electric New Zealand
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales inquiry online and an expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Centre
Find support resources for all your needs, in one place.