Issue
When attempting to connect from EcoStruxure Machine Expert to a PLC or Simulator, the message "Gateway not configured properly" appears.
Product Line
EcoStruxure Machine Expert
SoMachine
Resolution
There are a few known possible cases where this could occur:
Case 1: The Gateway service (CoDeSys Gateway V3) cannot be started because of a USB driver component that is not installed.
1) Attempt to Start the Gateway from the Gateway Management Console:
2) If the service Starts, then Case 1 is not the issue. If this does NOT start, it is possible that the XBTZG935 USB driver is not installed.
3) To install this driver, close all SoMachine and/or EcoStruxure Machine Expert instance(s), then go to Windows File Explorer to this path:
C:\Program Files (x86)\Schneider Electric\EcoStruxure Machine Expert\Tools\Gateway\Driver\XBTZG935Setup\
4) From there run xbtzg935setup.exe as Administrator.
5) Reboot the PC
6) Check Windows Services that the service "XBTZG935 USB Link Cable" is running:
7) Start EcoStruxure Machine Expert and refresh the Device Communication Settings
Case 2: EcoStruxure Machine Expert Logic Builder may not have Windows permissions to connect to the Gateway Console ("CoDeSys Gateway V3") Service.
Attempt to run EcoStruxure Machine Expert as Administrator and retry.
Case 3: There are multiple versions of EcoStruxure Machine Expert and/or SoMachine installed on the same Windows device.
When there are multiple versions of EcoStruxure Machine Expert/SoMachine installed on one machine, the Gateway is not overwritten by the LAST-installed software suite and running the last-installed Logic Builder may cause it not to recognize the older version of the Gateway service.
-> In this case, follow these steps:
1) Run either the SoMachine Configuration Manager or Schneider Electric Software Installer tool of the FIRST-installed software
2) Uninstall this version of SoMachine or EcoStruxure Machine Expert.
3) In your newest version of EcoStruxure Machine Expert, install the "Gateway" component (if you create a support ticket with tech support, they can provide you a separate installer package if needed)
4) Reinstall the older SoMachine or EcoStruxure Machine Expert that you uninstalled in Step 1
Case 4: The issue occurs only when using Simulation Mode.
In this case, try deleting the cache of the Simulator:
1) Close all instances of SoMachine and EcoStruxure Machine Expert
2) Delete the folder: C:\ProgramData\CODESYS\Simulation\
3) Launch SoMachine or EcoStruxure Machine Expert
4) Attempt to Login to your Simulator once again.
If the issue persists, contact Schneider Electric Technical Support for Industrial Automation for further assistance.
When attempting to connect from EcoStruxure Machine Expert to a PLC or Simulator, the message "Gateway not configured properly" appears.
Product Line
EcoStruxure Machine Expert
SoMachine
Resolution
There are a few known possible cases where this could occur:
Case 1: The Gateway service (CoDeSys Gateway V3) cannot be started because of a USB driver component that is not installed.
1) Attempt to Start the Gateway from the Gateway Management Console:
2) If the service Starts, then Case 1 is not the issue. If this does NOT start, it is possible that the XBTZG935 USB driver is not installed.
3) To install this driver, close all SoMachine and/or EcoStruxure Machine Expert instance(s), then go to Windows File Explorer to this path:
C:\Program Files (x86)\Schneider Electric\EcoStruxure Machine Expert\Tools\Gateway\Driver\XBTZG935Setup\
4) From there run xbtzg935setup.exe as Administrator.
5) Reboot the PC
6) Check Windows Services that the service "XBTZG935 USB Link Cable" is running:
7) Start EcoStruxure Machine Expert and refresh the Device Communication Settings
Case 2: EcoStruxure Machine Expert Logic Builder may not have Windows permissions to connect to the Gateway Console ("CoDeSys Gateway V3") Service.
Attempt to run EcoStruxure Machine Expert as Administrator and retry.
Case 3: There are multiple versions of EcoStruxure Machine Expert and/or SoMachine installed on the same Windows device.
When there are multiple versions of EcoStruxure Machine Expert/SoMachine installed on one machine, the Gateway is not overwritten by the LAST-installed software suite and running the last-installed Logic Builder may cause it not to recognize the older version of the Gateway service.
-> In this case, follow these steps:
1) Run either the SoMachine Configuration Manager or Schneider Electric Software Installer tool of the FIRST-installed software
2) Uninstall this version of SoMachine or EcoStruxure Machine Expert.
3) In your newest version of EcoStruxure Machine Expert, install the "Gateway" component (if you create a support ticket with tech support, they can provide you a separate installer package if needed)
4) Reinstall the older SoMachine or EcoStruxure Machine Expert that you uninstalled in Step 1
Case 4: The issue occurs only when using Simulation Mode.
In this case, try deleting the cache of the Simulator:
1) Close all instances of SoMachine and EcoStruxure Machine Expert
2) Delete the folder: C:\ProgramData\CODESYS\Simulation\
3) Launch SoMachine or EcoStruxure Machine Expert
4) Attempt to Login to your Simulator once again.
If the issue persists, contact Schneider Electric Technical Support for Industrial Automation for further assistance.
Released for:Schneider Electric New Zealand
