Issue:
The battery of the APC Smart-UPS Ultra 2-3kW UPS needs to be installed or replaced due to depletion or failure.

Product Line:
APC Smart-UPS Ultra 2-3kW

Environment:
All Models that begin with SRTL2K or SRTL3K
All Serial Numbers

Cause:
Batteries can deplete over time due to regular use, environmental conditions, or age, which means they need to be replaced to maintain optimal performance. The expected life of Lithium Ion batteries depends on several factors, as detailed in the Schneider Electric FAQ000265882.

Resolution:
Refer to the following video for detailed steps to install or replace the battery of APC Smart-UPS Ultra 2-3kW UPS:

Released for: Schneider Electric New Zealand