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How do I troubleshoot the Altivar Process Drive when it will not connect or communicate while over a Modbus Serial Network?

Issue:
How do I troubleshoot the Modbus Serial on the Altivar Process Drive?

Product Line:
Altivar Process Drive (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)


Resolution:

Note: This FAQ goes over some basic checks and troubleshooting tips. For extended troubleshooting please refer to your drives Modbus Serial manual.

Drive Will Not Connect

  • Installation
    • Make sure Modbus cable (not Ethernet cable) is connected to the appropriate Modbus serial port.
    • Pin Layout - Make sure to use proper pinouts
    • Isolate any electrical interference
      • Use conduits
      • Separate control and power connections
    • Add terminating resistors if the drive is at the end or the last of device in the network.
    • Network
      • Check for any duplicate addresses on the network.
      • Check to make sure you have proper configured assemblies
    • Programming
      • Check Basic Settings on the drive. Make sure the following is set:
        • Modbus Address
        • Modbus Baud Rate
        • Make sure drive is power cycled after any Communication settings are made.
    • Troubleshooting
      • Check LEDs on the drive
      • The following figure describes the LEDs status for Modbus Field-bus monitoring:
        Frontal LEDs
      • Eth NS (Embeded Modbus) - Indicates the Modbus serial link connection status​

Drive Connects But Will Not Run

  • Network
  • Programming on the Drive
    • Confirm drive is setup for Network Control
      • Check Command and Reference Menu
        • [Complete settings] [Command and Reference]
  • ​​Troubleshooting
    • Check Communication Map
      • [Display] [Communication map]
        • ​​Check Command Channel
        • Command Register
        • Ref Freq Channel
        • Ref Freq
  • Reference attached manuals for further troubleshooting

***

If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions: Frequently Asked Questions - Schneider Electric (se.com)

If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance: Support | Schneider Electric Global (se.com)

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Anexo(s)
ATV Process MB serial 11_2014.pdf [5.01 MB]
ATV900_Modbus_SL_Manual_EN_NHA80939_01.pdf [1.38 MB]
ATV600_Programming_Manual_EN_EAV64318_04.pdf [10.52 MB]
ATV900_Programming_Manual_EN_NHA80757_02.pdf [11.22 MB]
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