Product Line
PM8000

Environment
PM8000 Front Display

Cause
PM8000 Front Display shows up INF for Delivered Energies like 'kWh del-rec' or Energy Delivered parameters like kWh, kVARh or kVAh.







Resolution
This behavior is observed when the meter's clock is set to 'Line Frequency' and meter's firmware is older than version V2.1.0. As a short term Workaround it is recommended that Source Clock set to 'Internal'.

Firmware version V2.1.0 has fixed this behavior even if the clock is set to 'Line Frequency'. Version V2.1.0 uses a new architecture and new internal storage format when performing the firmware upgrade, the meter will complete refactor the internal memory.

Then in order to get to the latest features and changes that are designed to expand the functionality of the meter, upgrade it's firmware to the latest version 3.1.0 (V003.001.000).

Here is the link how to upgrade firmware version of PM8000 to V.2.1.0: FA377135

Here is the link to the latest version 3.1.0 (V003.001.000):
https://www.se.com/ca/en/download/document/PM8000_meter_FW_v003.001.000/

Released for:Schneider Electric Saudi Arabia