Issue
While installing PME, it gets struck during installation of SE Floating License Manager (FLM).
Notice in below screen-cap in the installation UI 'Next' button is not enabled.
Also observed below error in Windows event > Application logs
Faulting application name: MsiExec.exe, version: 5.0.19041.1, time stamp: 0x25d5450e
Faulting module name: ISRT.dll, version: 23.0.0.511, time stamp: 0x5906b3e0
Exception code: 0xc0000005
Fault offset: 0x00095dd2
Faulting process id: 0x37cc
Faulting application start time: 0x01d6dcfc3840fcb3
Faulting application path: C:\Windows\syswow64\MsiExec.exe
Faulting module path: C:\Users\admin\AppData\Local\Temp\{0F08BE00-6415-4AE9-94D5-B21737FD11EA}\ISRT.dll
Report Id: 1557ef67-20f8-4a57-928c-bc256ab096af
Environment
Power Monitoring Expert v9.0 / v2020
Cause
User Account Control (UAC) security policy settings restricting SE FLM installer to halt/struck.
Resolution
> Lower the windows UAC settings as per below screen cap.
OR
> If above step didn’t fix the issue then install 3rd party WinZip/WinRar application and see if it fixes the issue.
While installing PME, it gets struck during installation of SE Floating License Manager (FLM).
Notice in below screen-cap in the installation UI 'Next' button is not enabled.
Also observed below error in Windows event > Application logs
Faulting application name: MsiExec.exe, version: 5.0.19041.1, time stamp: 0x25d5450e
Faulting module name: ISRT.dll, version: 23.0.0.511, time stamp: 0x5906b3e0
Exception code: 0xc0000005
Fault offset: 0x00095dd2
Faulting process id: 0x37cc
Faulting application start time: 0x01d6dcfc3840fcb3
Faulting application path: C:\Windows\syswow64\MsiExec.exe
Faulting module path: C:\Users\admin\AppData\Local\Temp\{0F08BE00-6415-4AE9-94D5-B21737FD11EA}\ISRT.dll
Report Id: 1557ef67-20f8-4a57-928c-bc256ab096af
Environment
Power Monitoring Expert v9.0 / v2020
Cause
User Account Control (UAC) security policy settings restricting SE FLM installer to halt/struck.
Resolution
> Lower the windows UAC settings as per below screen cap.
OR
> If above step didn’t fix the issue then install 3rd party WinZip/WinRar application and see if it fixes the issue.
Released for: Schneider Electric Saudi Arabia
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales enquiry online and an expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Centre
Find support resources for all your needs, in one place.
