Issue:
The customer asked how to upgrade the firmware through the utility tool.

Product line:
NMC2, NMC3

Environment:
AP9630, AP9631, AP9640 & AP9641

Cause:
Web interface displays a UPS not recognize error or the customer is installing a new NMC.

Resolution:
Please follow the next steps.
1.- Access the following link: https://www.apc.com/us/en/download/doc-group-type/120246296111-Software+&+Firmware/?sortByField=Popularity.

2.- Location firmware for the product. Some products firmware is not available on the download page. Contact Technical Support for support on products not found on the firmware download page.

3. Run the application and enter the following information, Host (Ip address of the unit), UserName and Password of the NMC.
after that, click on Start Update, if you notice that the application stops with the selected protocol (SCP for this case) please try with FTP:

Released for: Schneider Electric Saudi Arabia