Schneider Electric Customer Care team may ask customers to provide Serial Number when asking for support, specially ranges such as ACB and MCCB Breakers like: Masterpact, Evolis, Easypact, and ComPacT NS (>630A).
As general rule, the serial number is typically found on the front face of a circuit breaker, accessible through a (1) QRCode or in the (2) control unit, or on (3) the name plate.
When the QR code is scanned with a smartphone (connected to Internet), a page will display data such as Commercial reference, type, description, and the corresponding serial number (see figure B below).
Notice that there is a difference between a QRCode and Data Matrix:
Figure A: Differences between Data matrix vs QRCode
Do not scan Data matrix codes but only QRCodes printed on the front face. Other QRCodes in the back, or side are for Schneider internal traceability purposes.
Safety note: Do not manipulate or touch back side of energized breakers.
(1) When SN is part of the QRCode:
Mobile web page example after QrCode scan:
Figure B: mobile landing page after scanning Breaker QRCode
(2) When SN is on the Control Unit:
(3) when SN is printed on the name plate:
What data is included as part of Serial number?
Serial numbers from recent ranges include following information as part of code: