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How do I update my Smart-UPS firmware using the command line interface of my Network Management Card?

Issue:

Because the Firmware Upgrade Wizard is the most universal and preferred method of updating, we recommend using the APC Firmware Upgrade Wizard whenever possible. The APC Firmware Upgrade Wizard guides you through the update process and provides a consistent update experience. The Firmware Upgrade Wizard is available in FA279197. Instructions are being provided here for users that are unable use the Firmware Upgrade Wizard and wish to update their Smart-UPS Firmware using command line tools and an APC Network Management Card (NMC). For those who wish to update their Smart-UPS Firmware using the NMC’s web interface, see FA170679.


Product Line:

Smart-UPS models with the prefixes SMT, SMX, SRT, SRTL, XU, and XP with a SmartSlot or Embedded NMC.


Environment:

  • Command line terminal emulator and file transfer tools
  • Supported UPS model listed above
  • UPS Network Management Card 2 (AP9630, AP9630CH, AP9631, AP9631CH, or embedded NMC2) with SUMX application firmware v6.4.0 or higher
  • UPS Network Management Card 3 (AP9640, AP9641, AP9643, or embedded NMC3) with SU application firmware 1.0 or higher
  • Correct firmware file for the particular UPS available in the table below


Resolution:

Follow the steps below to determine your current NMC type and firmware revision, select the proper UPS firmware image, and update the UPS firmware via the Network Management Card’s Command Line Interface (CLI).

Step 1 - Using an SSH client of your choice, connect to the IP address of the Network Management Card.
Note: If required, Open SSH can be added using Windows Manage Optional Features.
Example of using Windows Command Prompt to connect via SSH:
ssh -c aes256-cbc apc@10.0.0.1
Notes:

  1. This SSH command is for OpenSSH. The command may differ depending on the SSH tool used.
  2. The username may be different that the “apc” username used in this example.

Using the web interface of the NMC, navigate to the “SSH Host Key” in the “Console” found in the “Network” section of the “Configuration” menu. Verify and take note of the SSH Key.
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Compare the SSH key to the RSA fingerprint displayed in the command line terminal window. To display the fingerprint in the same format as shown in the NMC web interface, the <-o FingerPrintHash=md5> argument can be used. Example:
ssh -c aes256-cbc -o FingerPrintHash=md5 apc@10.0.0.1
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Notes:

  • Telnet can be used if enabled, but it is not recommended due to lack of encryption, and the examples shown here are just for reference.
  • Example of using Windows Command Prompt to connect via Telnet: From a computer that has access to the network on which the NMC is installed, at a command prompt, type telnet and the IP address for the NMC (for example, telnet 10.216.253.128, when the NMC uses the default Telnet port of 23), and press ENTER.
  • This example works for command prompt based Telnet clients. The commands may differ for different Telnet clients. If the NMC uses a non-default port number (from 5000 to 32768), you must include a colon or a space, depending on your Telnet client, between the IP address (or DNS name) and the port number. (These are commands for general usage: some clients don’t allow you to specify the port as an argument and some types of Linux might want extra commands).

IMG
Enter the user name and password.
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Step 2 - Check if you have a Network Management Card 2 running Smart-UPS / Matrix Application, or a Network Management Card 3 running Smart-UPS Application and ensure there are no active alarms reported.
Use the <about> command to display the Network Management Card application module:

Network Management Card 2 installed in a Smart-UPS uses “sumx” Application Module:
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Network Management Card 3 installed in a Smart-UPS uses “su” Application Module:
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Use the <alarmcount> command to ensure there are no active alarms:
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Step 3 - If using Network Management Card 3, go to Step 4.
If using Network Management Card 2: Verify the firmware revision of your Network Management Card. The firmware must be v.6.4.0 or higher, but we recommend you always run the latest available NMC firmware. To update the firmware of your Network Management Card, refer to FA156047.
Use the <about> command to display the Network Management Card firmware version:
IMG
Step 4 - IMPORTANT: For Smart-UPS Ultra models with ID 1226 & 1227, the firmware of the Network Management Card must be updated to version 2.5.4.4 or later before updating the UPS firmware. Refer to FA156047 to update the firmware of the Network Management Card.

Note: always download the latest NMC firmware for SUCAN application from se.com:

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Step 5 – Identify the correct UPS Firmware file.

  • Use the <upsabout> command.
  • Identify the "ID" number to select the proper firmware file for your UPS.
    • For example, for a UPS with ID 1024 the proper filename will be SRTL1024UPS_xx-x.enc

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  • Download the appropriate firmware file available in the table below.

The "ID" is a unique identifier for the hardware platform of your UPS. You need to use the "ID" number to make sure to select the correct firmware file. A particular UPS model may have different "ID" numbers depending on when it was manufactured, or its current firmware version. Always check the "ID" number of the UPS before starting the update, and ensure you use a firmware file with the compatible ID. If the incorrect file is used, the update will be refused, and will need to be restarted using the correct firmware file.

Use the table below to determine the correct firmware file for your UPS.

UPS
Series
UPS
ID
Firmware FileLatest
Firmware
Version
Release
Notes
Firmware
Update with
Output On
Available
Crypto-
graphycally
Signed
Firmware
Update
via NMC
SCL1029SCL1029UPS_15-6.encUPS 15.6YesYesEnabled
SCL1048SCL1048UPS_16-6.encUPS 16.6YesYesEnabled
SMC1005SMC1005UPS_15-1.encUPS 15.1NoNoConfigurable
SMT1015SMT1015UPS_18-0.encUPS 18.0YesYesConfigurable
SMT1027SMT1027UPS_18-0.encUPS 18.0YesYesConfigurable
SMT1031SMT1031UPS_15-5.encUPS 15.5YesYesConfigurable
SMT1039SMT1039UPS_15-5.encUPS 15.5NoYesConfigurable
SMT1040SMT1040UPS_15-0.encUPS 15.0NoNoConfigurable
SMT1041SMT1041UPS_15-0.encUPS 15.0NoNoDisabled
SMT1050SMT1050UPS_16-5.encUPS 16.5YesYesConfigurable
SMT1059SMT1059UPS_16-5.encUPS 16.5YesYesConfigurable
SMT1060SMT1060UPS_02-0.encUPS 02.0YesYesConfigurable
SMT17SMT17UPS_07-1.encUPS 07.1NoNoEnabled
SMT18SMT18UPS_15-1.encUPS 15.1NoNoConfigurable
SMT20SMT20UPS_15-0.encUPS 15.0NoNo Configurable
SMTL1026SMTL1026UPS_15-5.encUPS 15.5YesYesConfigurable
SMTL1047SMTL1047UPS_16-5.encUPS 16.5YesYesConfigurable
SMTL1064SMTL1064UPS_01-8.encUPS 01.8YesYesConfigurable
SMX1003SMX1003UPS_15-0.encUPS 15.0NoNoConfigurable
SMX1031SMX1031UPS_15-5.encUPS 15.5NoYesConfigurable
SMX1050SMX1050UPS_16-5.encUPS 16.5NoYesConfigurable
SMX20SMX20UPS_15-0.encUPS 15.0NoNoConfigurable
SMX23SMX23UPS_15-0.encUPS 15.0NoNoConfigurable
SRT1001*SRT1001UPS_02-9.encUPS 02.9NoNoEnabled
SRT1002SRT1002UPS_15-2.encUPS 15.2NoNoDisabled
SRT1010SRT1010UPS_15-6.encUPS 15.6NoYesEnabled
SRT1013SRT1013UPS_15-3.encUPS 15.3NoNoDisabled
SRT1014SRT1014UPS_15-2.encUPS 15.2NoNoDisabled
SRT1019SRT1019UPS_15-6.encUPS 15.6NoYesEnabled
SRT1020SRT1020UPS_15-9.encUPS 15.9NoYesEnabled
SRT1021SRT1021UPS_15-7.encUPS 15.7NoYesEnabled
SRT1024SRT1024UPS_15-6.encUPS 15.6NoYesEnabled
SRT1025SRT1025UPS_15-6.encUPS 15.6NoYesEnabled
SRTL1024SRTL1024UPS_15-6.encUPS 15.6NoYesEnabled
SRTL1034SRTL1034UPS_06-8.encUPS 06.8YesYesEnabled
SRTL1035SRTL1035UPS_06-8.encUPS 06.8YesYesEnabled
SRTL1062SRTL1062UPS_4-9.encUPS 04.9YesYesEnabled
SRTL1063SRTL1063UPS_4-9.encUPS 04.9YesYesEnabled
SRTL1226**SRTL1226UPS_3-5.encUPS 03.5NoYesEnabled
SRTL1227**SRTL1227UPS_1-2.encUPS 01.2NoYesEnabled
SRYL1225SRYL1225UPS_13-3.encUPS 13.3NoYesEnabled
XP1016XP1016UPS_15-1.encUPS 15.1NoNoEnabled
XU1017XU1017UPS_15-7.encUPS 15.7
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