Issue:
There is likely an issue will be encountered while trying to upgrade the UPS FW over the web interface
Product Line:
SRTL3KRM1UNC, SRTL3KRM1UC, SRTL2K2RM1UNC and SRTL2K2RM1UC
Environment:
All part numbers, all serial numbers
Resolution:
It is recommended to use SCP or SSH if upgrading the UPS firmware remotely. Please see the following steps for the procedure.
Steps
- Use “scp” to transfer firmware image file to root folder of NMC. For example: “scp <image_file> <username>@<NMC_ip_address>:\<image_file>”
- Use ssh to log into NMC, issue “upsfwupdate -install -file A:\<image_file>” command to start upgrading UPS firmware.
Example
- NMC IP address is 10.191.15.107
- Username is apc.
- Image file: SRTL1034UPS_06-7.enc (could be different depending on UPS ID and FW you are uploading)
- OS: Windows 10
| C:\fw_image>dir Volume in drive C is Windows Volume Serial Number is C0FF-E65A Directory of C:\fw_image 09/19/2024 05:06 PM <DIR> . 09/19/2024 05:06 PM <DIR> .. 08/14/2024 08:56 AM 1,601,152 SRTL1034UPS_06-7.enc <- firmware image file on local PC. 1 File(s) 1,601,152 bytes 2 Dir(s) 240,162,951,168 bytes free C:\fw_image>scp SRTL1034UPS_06-7.enc apc@10.191.15.107:\SRTL1034UPS_06-7.enc <- transfer file to NMC. apc@10.191.15.107's password: SRTL1034UPS_06-7.enc 100% 1556KB 161.6KB/s 00:09 C:\fw_image>ssh apc@10.191.15.107 <- ssh into NMC. apc@10.191.15.107's password: Schneider Electric Network Management Card AOS v2.5.0.8 (c) Copyright 2023 All Rights Reserved Smart-UPS APP v2.5.0.6 ------------------------------------------------------------------------------- Name : apc753330 Date : 09/19/2024 Contact : Unknown Time : 17:08:13 Location : Unknown User : Super User Up Time : 1 Day 6 Hours 44 Minutes Stat : P+ N4+ N6+ A+ ------------------------------------------------------------------------------- IPv4 : Enabled IPv6 : Enabled Ping Response : Enabled ------------------------------------------------------------------------------- HTTP : Disabled HTTPS : Enabled FTP : Enabled Telnet : Disabled SSH/SCP : Enabled SNMPv1 : Disabled SNMPv3 : Disabled Modbus TCP : Disabled BACnet/IP : Disabled ------------------------------------------------------------------------------- Super User : Enabled RADIUS : Disabled Administrator : Disabled Device User : Disabled Read-Only User : Disabled Network-Only User : Disabled Type ? for command listing Use tcpip command for IP address(-i), subnet(-s), and gateway(-g) apc>dir <- check the file is uploaded to root folder. E000: Success 1024 May 12 2023 apc_hw21_aos_2.5.0.8.bin 6795900 May 12 2023 apc_hw21_su_2.5.0.6.bin 45000 Sep 19 17:08 config.ini 0 Jul 22 2023 db/ 0 Jul 22 2023 ssl/ 0 Jul 22 2023 ssh/ 0 Jul 22 2023 logs/ 0 Jul 22 2023 sec/ 0 Jul 22 2023 fwl/ 0 Jul 22 2023 email/ 0 Jul 22 2023 eapol/ 0 Jul 22 2023 certs/ 0 Jul 22 2023 tmp/ 0 Jul 22 2023 upsfw/ 1601152 Sep 19 17:07 SRTL1034UPS_06-7.enc <- Firmware has been uploaded to root folder. apc>upsfwupdate <- Print the help of upsfwupdate command. E102: Parameter Error Usage: upsfwupdate -- Initiate UPS Firmware Update upsfwupdate <-install <-file filepath | -ver versionspec> [-progress bar] | -list (list available FW versions) -status [-progress bar] | -lastresult | -info <-file filepath | -ver versionspec>> -- Examples: -- Get information about version 1.8: -- apc> upsfwupdate -info -ver "ID18UPS 1.8" -- Install an update from the USB drive: -- apc> upsfwupdate -install -file "C:\upsfw\SMT18UPS_09-1.enc" -- Note: File paths refer to drives attached to the NMC. apc>upsfwupdate -install -file A:\SRTL1034UPS_06-7.enc <- Install UPS firmware. E000: Success |
Note
- If you encounter “scp: Connection closed” error as shown below when you use scp command to transfer firmware image file to NMC, you need to add “-O” option.
| C:\fw_image>scp SRTL1034UPS_06-7.enc apc@10.191.15.107:\SRTL1034UPS_06-7.enc apc@10.191.15.107's password: scp: Connection closed |
Example of adding “-O” option to force using the original SCP protocol.
| C:\fw_image>scp -O SRTL1034UPS_06-7.enc apc@10.191.15.107:\SRTL1034UPS_06-7.enc apc@10.191.15.107's password: SRTL1034UPS_06-7.enc 100% 1556KB 161.6KB/s 00:09 |
This is the description of “-O” option.
Other Information
- If want to install OpenSSH on Windows system, you can follow the instructions described in this link - Installing and Enabling OpenSSH on Windows.
- If you need to download the firmware for SRTL3KRM1UNC, SRTL2K2RM1UNC units, you can download it from this link - https://www.se.com/us/en/download/document/SPD_CLII-AXFCNC_EN/.
Released for: Schneider Electric Singapore
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