Issue
Data logging issues may cause users to need to understand how to set the correct message queueing permissions

Product Line
Power Monitoring Expert 8.2
Power Monitoring Expert 9.0
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023
Power Monitoring Expert 2024

Environment
Power Monitoring Expert
Microsoft Windows

Cause

• The ION Log Inserter Service polls devices that have been added into the PME system Management Console
• The ION Log Subsystem Router Service is the service responsible for handling the electrical meter data polled from the Log Inserter Service into the Message Queues and then processing the data out of the Message Queues and into the SQL databases properly.

Sometimes, the ION Log Subsystem Router Service is unable to move the data from the devices, into the message queues, and then from the message queues, into the SQL database, causing the message queues to backlog and eventually "throttle"

Resolution

Use the following step-by-step process to properly set the message queueing permissions to allow the services listed above to move data through them efficiently.

1. Open Computer Management on the PME server.
2. Navigate to Services and Applications > Message Queuing > Private Queues.
3. For each of the six Private Queues:
   
   1. Right-click the queue and select Properties.
   2. Go to the Security tab.
   3. Confirm that the Everyone group has the following permissions:
      
      1. Get Properties
      2. Get Permissions
      3. Send Message
   4. Confirm that the Anonymous group has the following permissions:
      1. Send Message

Ensuring that these permissions are set for the "Everyone" group and the "Anonymous" group allows proper message flow
and supports successful data logging.

Released for: Schneider Electric Singapore