Issue:
In 2011, field retrofit instructions were re-release along with the kits to customers who wish to retrofit/repair there Communication card and IO card for socket and switchboard meters. Separate manuals are released for the socket meter and the switchboard meter.
Customers with a socket meter can upgrade the feature set of the meter in the field, while customer with the SWB meter can only replace the existing functionality of the meter. This is because the cable routing for the SWB meter is very complicated and too difficult to retrofit correctly.

Product Line:
ION8600

Environment:
Field retrofit comm cards for ION 8600 meters

Cause:
There are some questions regarding what can be changed on an ION8600 meter in the field by a customer.

Resolution:

Question: What if during the inspection steps the customer observes damage to the auxiliary power supply cable or other power supply wiring?

Answer: Instruct the customer to RMA the meter.

Question: What if the customer cuts the wrong cable during the repair?

Answer: If the customer cuts the I/O cable cables during a communication card repair or cuts the communication cable while repairing the I/O card, they can order a replacement kit for the cable they damaged. If the customer cut the IRIG-B cable, and use the IRIG-B functionality they will need to the RMA the meter. If they cut the auxiliary power too close the power supply (inside the meter), they will need to RMA the meter if they cannot replace it (no replacement can be sent)

Question: What if the meter fails the insulation resistance test after the repair?

Answer: Instruct the customer to RMA the meter.

Question: What if the meter fails the accuracy test after the repair?

Answer: Instruct the customer to RMA the meter.

Question: Can I replace the auxiliary power cable with the one I cut off or do I require a new one?

Answer: If the aux cable can be replace safely this is possible, but we recommend that you source a new one that is meant to be used a replacement plus. The meter is shipped with a NEMA-5-P plug, but the replacement plug can be whatever the local connection form is for the installation. The rating for the plug can be found on the sticker attached to it on in the installation guide.

Question: Can the kits be used for 83/84/8500 meters?

Answer: Yes, but not for meters manufactured before March 2002.

Question: Can the retrofit comm cards for ION8600 be used for ION8650 meter?

Answer: No

Question: Can the retrofit comm cards for ION8650 be used for ION8600 meter?

Answer: No

Question: What if the meter cannot be installed with the external ferrite very close the base?

Answer: The ferrite should be installed as close to the base as reasonably possible.

Question: Do I need to use the external ferrite if I have not replaced the cables?

Answer: No the external ferrites only need to be used if the internal one has been removed.

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Legacy KB System (APS) Data: RESL205667 V1.0, Originally authored by DaDu on 07/01/2011, Last Edited by DaDu on 07/01/2011
Related ranges: ION8600