Issue,
After connecting UPS to Windows OS using the USB cable PowerChute Business Edition does not discover the UPS.

Product Line:
PowerChute Business Edition version 10.0.5 and above


Environment:
All supported Windows OS
UPS (SC500RM1U, SMT750RM1U, SMT1000RM1U)

Cause:
For the UPS to be discovered and be able to communicate with PowerChute Business Edition, Silicon Labs USB to Serial driver must be installed prior to installing PowerChute.

Solution:
Download and install the Silicon Labs driver from https://www.silabs.com/documents/public/software/CP210x_Windows_Drivers.zip
.
Steps to Install Silicon Labs driver on GUI based Windows OS

1. Download the Silicon Labs driver from the above URL and extract the file.
2. Copy the extracted file to the Windows GUI based machine where you wish to install PCBE.
3. Navigate to the directory where you have copied the extracted file.
4. Determine if you have 32-bit or 64-bit Windows.
5. Double click to run the .exe file named CP210xVCPInstaller_xnn.exe(where xnn is x64 for 64-bit and x86 is for 32-bit).
6. Follow the instructions

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