Issue
A user is unable to log into Power Advisor (PA) even after the PA admin has re-enabled their account.
Cause
A new security feature in PA automatically disables users who haven’t logged in for more than 12 months. This feature runs daily, so if the user does not log in within 24 hours of being re-enabled, PA will disable the account again.
Resolution
Advise the user to log into PA within 24 hours after the PA admin has re-enabled their account.
A user is unable to log into Power Advisor (PA) even after the PA admin has re-enabled their account.
Cause
A new security feature in PA automatically disables users who haven’t logged in for more than 12 months. This feature runs daily, so if the user does not log in within 24 hours of being re-enabled, PA will disable the account again.
Resolution
Advise the user to log into PA within 24 hours after the PA admin has re-enabled their account.
