What is the warranty policy for my APC By Schneider Electric Rack PDU, Rack ATS, NMC, and other Smartslot accessories?

Question:
Warranty coverage for PDU, ATS, NMC and other Smartslot accessories

Product:
APC By Schneider Electric Rack PDU, Advanced Rack PDU,Rack ATS, NMC, Smartslot accessories

Environment:

All models, All Serial Numbers

Resolution:

Section I:

APC by SE Network Management Cards™

APC By Schneider Electric Network Management Cards will have a two-year warranty repair or replace. However, Network Management Cards that come pre-installed on a UPS will follow its warranty which is three years. Most Smart-UPS models have optional extended warranties available. In line with this, the warranty of the APC By Schneider Electric Network Management Card that come pre-installed on a Smart-UPS will also be extended.

APC by SE Smart Slot ™ accessories:

AP9810 Dry Contact Accessory, AP9604BLK SmartSlot Triple Chassis, Temperature and Humidity Sensors such as AP9335T and AP9335TH, will have a Two-Year Warranty.

Section II:

Rack ATS:
APC By Schneider Electric Rack ATS will have a Two-Year warranty with accessories being covered repair or replace.

Rack PDU:

APC By Schneider Electric Rack PDUs be it Basic, Metered, Switched, Metered by Outlet or Switched Metered by Outlet will have a Two-Year warranty with accessories being covered repair or replace.

Advanced Rack PDU:

For APC By Schneider Electric Advanced Rack PDUs be it, Metered, Switched, Metered by Outlet or Switched Metered by Outlet, will have a Three-Year warranty with accessories being covered repair or replace.

Section III: Warranty Extension options

You can extend the warranty for APC by Schneider Electric Rack PDUs for up to three years, and for APC by Schneider Electric Advanced Rack PDUs for up to two years. Extended warranty options are available for purchase here.

You can extend the warranty for the APC by Schneider Electric Rack ATS for up to three years as well,  please see extended warranty options here.

The Warranty period starts at the date of original purchase. When requesting warranty service we may ask for proof of purchase if we are unable to verify warranty eligibility through other means.

Schneider Electric reserves the right to withhold warranty service due to misuse or product modification. For Rack PDU, please see FA156150 for reference.

If you have further queries or questions, please do not hesitate to reach us out with the support contact information below:

Phone: 1-800-800-4272
Live Chat: Chat with Technical Support

Please have the Following Information before contacting us.

• Model Number
• Serial Number

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