Does APC SmartConnect use a Secure Connection?
Issue:
Customers want to know whether the APC SmartConnect cloud‑based monitoring platform provides a secure connection for managing their UPS devices.
Product Line:
APC Smart‑UPS with SmartConnect
Environment:
Smart‑UPS models equipped with SmartConnect
All Serial Numbers
Cause:
Customers may have concerns about security and data protection when using a cloud‑connected UPS monitoring service.
Resolution:
Yes, APC SmartConnect uses secure methods to share UPS information with the SmartConnect cloud platform. Access to the SmartConnect portal is protected by user accounts and a UPS must be registered by an authorized user before it can be monitored. Schneider Electric manages and maintains the SmartConnect platform using established security practices to help protect customer data.
For more information, refer to:
https://smartconnect.apc.com/security
If you have any questions or need further assistance, please get in touch with our customer care center at https://www.se.com/us/en/work/support/.