Issue:

How to upgrade firmware on Sage RTU devices securely and correctly.

Product:

Schneider Electric Sage RTU Series (SAGE 1X10, 1X30, 1X50, 2X00, 3030X)

Environment:

• Sage RTU running secure firmware
• Windows PC with Internet Explorer or Chrome
• Firmware update package (C3414-500-S02YZ_Firmware_Update.zip)
• Microsoft .NET Framework 3.5 or later
• Direct Ethernet or PPP connection

Cause:

Firmware upgrades are needed for security patches, feature enhancements, and compliance. Incorrect steps can cause configuration loss or RTU crash recovery mode.

Resolution:

Step 1. Preparation.

1.1- Backup current configuration via GUI (Up/Download tab → Get from RTU).

1.2.-Download firmware update zip (available Here) and extract tools: Config Converter and User Manager.

1.3.-Use Config Converter to update configuration to match new firmware revision.

1.4.-Use User Manager to create/update user package with roles and SSH keys.

Step 2. Upgrade Steps:

2.1.-Log in to RTU GUI with Up/Download privilege.

2.2.-Go to Up/Download tab.

2.3.- Upload files in order:

• • Firmware: C3414-500-S02YZ_firmware.tar.gz
  • Configuration: C3414-500-S02YZ_config.tar.gz
  • User Info: Desc_Ver_Users.tar.gz

2.4.-Click Send to RTU.

2.5.- Perform Normal Reset and wait ~60 seconds.

2.6.- Verify firmware version under CPU Configuration.

Notes:

• The system will prompt for a reboot, as is required after uploading new configuration files.
• Enable SSH/HTTPS for secure mode.
• If RTU enters Crash Recovery mode, upload safe configuration via console.

Released for: Schneider Electric UK