Why Does the ATV61/ATV71 HMI Display Show “Connection in Progress”?

If the ATV61 or ATV71 HMI keypad displays “Connection in Progress,” the most common cause is incorrect Modbus communication settings for the port to which the keypad is connected.

Verify Communication Settings

Using SoMove or the drive’s integrated display, check the communication parameters for the connected port:

• Baud Rate: 19200
• Format: 8E1

Check the Correct Communication Menu

The location of these settings depends on where the keypad is connected:

• Front RJ45 HMI Port

  • Navigate to: Communication Menu > Modbus HMI
  • Verify the tbr2 (HMI baud rate) parameter.

• Modbus/CANopen Port on the Control Terminal Board

  • Navigate to: Communication Menu > Modbus Network
  • Verify the tbr (Modbus baud rate) parameter.

Additional Troubleshooting Steps

If the communication settings are correct, try the following:

1. For remotely mounted keypads, connect the cable to the alternate port (if available).

   • If the keypad connects, review and correct the communication settings for the original port.

2. Connect the HMI directly to the drive.

   • If it works, the remote mounting cable or mounting kit may be faulty and should be inspected or replaced.

3. Test with a known-good keypad (VW3A1101).

   • If the replacement keypad works, the original keypad may be defective.

4. Replace the control board if necessary.

   • If a known-good keypad does not connect directly to the drive and the communication settings have been verified, the drive’s control board may require replacement.

If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:

Frequently Asked Questions - Schneider Electric (se.com)

If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us atdrive.products.support@se.comto create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

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