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Schneider Electric USA Website

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ComX connection issues with GPRS in Facility Insights

Issue
The ComX is not connected to the remote platform

Product Line
Com'x

Resolution
  1. Confirm there is no proxy presently configured. If a proxy is configured, consult your network administrator.
  2. Validate GPRS Signal is at minimum 3/4 on the ComX Web page. If signal is below this level, increase signal via an external antenna.

Released for:Schneider Electric USA

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Range:
Enerlin'X Com'X

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