Couldn't determine unit type based on ModelNum" when using EM4800 configuration tool
Issue
When connecting to EM4*** meters using the EM4800 configuration tool, an error message pops up:
"Couldn't determine unit type based on ModelNum ********-**-**"
Product Line
EM4*** series meters
Environment
Meter configuration
Resolution
Uninstall the current version of EM4800 Configuration Tool that you have installed and reinstall the latest version of the tool.
The latest version of the tool from the following link:
* IMPORTANT NOTICE: This version is NOT measurement Canada Approved.
Released for: Schneider Electric USA
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales inquiry online and an expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Center
Find support resources for all your needs, in one place.