After entering my username & password in the authentication window for Ecostruxure Power Build Rapsody , I get an error message/software crashes/software does not open. What should I do?

After entering my username & password in the authentication window for Ecostruxure Power Build Rapsody , I get the following error message & I cannot use the software



1) Ecostruxure Power Build - Rapsody has undergone some improvements. One of the improvements is to authenticate users using a new registration & authentication mechanism.
To learn more about the new registration & authentication mechanism, you can refer to this FAQ -https://www.se.com/ww/en/faqs/FA378867/
2) If you get the above error message, there could be 2 reasons:
a) Your internet connection is not stable or slow.
b) You are using your laptop/desktop in an IT environment that has a Proxy Script Configured/Proxy configured.

Please check the attached Microsoft powerpoint which will help you to overcome this issue.

Released for: Schneider Electric USA