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Magelis shows error "configuration file is not unicode"

Issue:
The Magelis HMI fails to boot properly and there is an application halt. The error on the dialog states the following:

Config problem:the configuration file is not unicode
KAOScore:PortableProjectConfiguration.cpp:line 406


Product Line:
Magelis HMI programmed Vijeo Designer (any version)

Resolution:
This error is a result of a corrupt Vijeo Designer installation on the PC where the software is installed. To resolve this issue, please re-install Vijeo Designer and re-download to the HMI.

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