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ATV Drive with "Connection in Progress" message displayed on a remote mounted keypad.

Issue:
ATV320 (and most other ATV drives) is not working with a remote mounted keypad.  Keypad shows "Connection in Progress"

Product Line:
Altivar Machine (320 and 340)
Altivar Process (600 and 900)
Altivar 61/71
Altivar 212
Altivar 480 softstart


Resolution:
Verify baudrate and format of the ModBus port used for the keypad are set to 19200 baud and 8E1 (8 bits, Even parity, 1 stop bit).
Cycle power to the drive if these settings are changed.

If settings are correct, then review cable routing and connections between drive and keypad.
Communication cables routed near power wiring will be susceptible to electrical noise which can disrupt communication.

“If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:

Frequently Asked Questions - Schneider Electric (se.com)

If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

Support | Schneider Electric Global (se.com)


Schneider Electric USA

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