Offline activation of the PowerChute Network Shutdown license failed with the error “Request is tampered, error code: ERROR:22; Non-XML input was encountered where XML input is expected.”

Issue:
Offline activation of the PowerChute Network Shutdown license failed with the error “Request is tampered, error code: ERROR:22; Non-XML input was encountered where XML input is expected.”


Product:
PowerChute Network Shutdown version 5

Environment:
All supported OS

Cause:
Adding the Activation code incorrectly in Schneider Exchange.

Solution:
See the attached PDF for full instructions.

For instructions on how to activate a license off-line see Schneider Electric FAQ000271561. Or see the attached PowerChute 5.2 VMware Users Guide starting on page 290.

Released for: Schneider Electric USA