How can I transfer the license email ownership?

Issue:
How can I transfer the license email ownership?

Product Lines:
Software licenses in A-XXXX-XXXX-XXXX format

Licenses activated using the Schneider Electric (Floating) License Manager.

Resolution:

To transfer the ownership of a software license to a different email address, you must submit a request through your local Software Registration Center (SRC) team.

Please prepare and provide the following information:

• The Entitlement Certificate for the license to be transferred.
• The current email address associated with the license.
• The new email address that will receive ownership of the license.
• A confirmation or approval from the current license owner authorizing the transfer request.

Before submitting the request, ensure that the new email address is already registered with a MySchneider account. This is required for the transfer to be completed successfully.

If the new email address is not yet registered, create an account at: https://www.se.com/myschneider/

Once all required information has been provided, the SRC team will review and process the ownership transfer request.

For customers in the United States, Canada, and Mexico, you can contact the NAM SRC team through the following channels:
Email: src-americas@se.com
Phone: 1-888-266-8705 (press option 3)

If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance: Support | Schneider Electric Global (se.com)

Released for: Schneider Electric USA