North America Only: Can I still use the APC Home app with my PH6U4X32 or PH6U4X32W Smart Surge Protector?

Question:
North America Only: Can I still use the APC Home app with my PH6U4X32 or PH6U4X32W Smart Surge Protector?

Product Line:
PH6U4X32
PH6U4X32W

Environment:
APC Smart Surge Protectors PH6U4X32 and PH6U4X32W that previously used the APC Home application and its cloud-connected functionality.

Cause / Resolution:
The APC Home application and its cloud-connected functionality were developed specifically for the former APC Smart Surge product line, including PH6U4X32 and PH6U4X32W.

The Smart Surge product offer and its associated cloud service have been discontinued. As a result, the cloud-connected functionality previously available through the APC Home application is no longer available for PH6U4X32 and PH6U4X32W.

Can PH6U4X32 or PH6U4X32W be reconnected to APC Home?
No. The cloud service required for APC Home connectivity with these Smart Surge Protectors is no longer available. It is also not advised to use any 3rd party APK's to attempt and achieve cloud connectivity.

Reinstalling the APC Home application, resetting the Smart Surge Protector, changing the local network configuration, or connecting the Smart Surge Protector to a different Wi-Fi network will not restore the discontinued cloud-connected functionality.

Can I still use my PH6U4X32 or PH6U4X32W Smart Surge Protector?
Yes. Although the Smart features that depended on APC Home and its associated cloud service are no longer available, the Smart Surge Protector can still be used for its basic surge-protection functions, provided the unit is otherwise operating normally.

The discontinuation of APC Home connectivity does not mean that the basic surge-protection functionality of PH6U4X32 or PH6U4X32W has been discontinued. The loss of functionality specifically applies to the Smart features that required APC Home cloud connectivity.

Does APC Home support APC Back-UPS products?
No. APC Home was developed specifically for the former Smart Surge product line. APC Home was not designed as a management application for APC Back-UPS products, and the former Smart Surge cloud functionality should not be considered a feature of APC Back-UPS products. For Back-UPS, we recommend to use PowerChute Serial Shutdown for graceful shutdown and UPS management.

Product Lifecycle Information:

End of service date: July 6, 2023

Important:
If the PH6U4X32 or PH6U4X32W Smart Surge Protector is otherwise operating normally, the unit can continue to be used for its basic surge-protection functions. However, the former cloud features that depended on APC Home cloud connectivity can no longer be restored.

If you have any clarifications, please feel free to contact us at 1-800-800-4272 or chat with our technical support representatives.