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Schneider Electric Product Safety Notice

Safety Alert for Masterpact NW 800A - 6300A Circuit Breakers 

Hazard: Schneider Electric has recently discovered a manufacturing issue that may affect the electrical protection capability of Square D™ or Schneider Electric branded Masterpact NW circuit breakers in a select range.

Affected Products: Potentially impacted products were manufactured between August 8, 2016 – March 27, 2018 in a Schneider Electric factory in France. Affected products can be identified using the serial number validation tool below.

Remedy: Schneider Electric has provided inspection procedures for products sold and currently installed. Affected products will be replaced for any non-conformity identified.

Check if Your Serial Number Is Affected

Check your serial number with our validation tool to see if your product is affected.
> Serial Number Validation tool  

If you have more than 5 serial numbers for products purchased in the United States (US) and would like help checking their status, please download and complete a serial number tracking form to have our customer care team assist you. Or use the live chat below.
> Serial number tracking form (pdf, 343kb)

Get help. Start a chat for assistance with the Masterpact NW safety notice

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