You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue
Saving Sites or Meters in ION Setup with foreign language characters in name can cause different behavior depending on the version of ION Setup.
Product Line
ION Setup 2.0
ION Setup 3.0
Environment
Adding site or meter in ION Setup
Cause
ION Setup 2.0 seems to stop responding when you try to save sites or meters that contain foreign language characters or accent marks.
ION Setup 3.0 will save the site/meter and continue to work, however, the foreign characters are still unrecognized and will be displayed as question marks (?).
Resolution
Only use characters from the standard ASCII characters set (i.e. the characters you would find on a computer keyboard) when naming the site or meter.