{}

Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
Search FAQs
You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issues in ION Setup when saving Site Or Meter with foreign language characters in name

Issue
Saving Sites or Meters in ION Setup with foreign language characters in name can cause different behavior depending on the version of ION Setup.

Product Line
ION Setup 2.0
ION Setup 3.0

Environment
Adding site or meter in ION Setup

Cause
ION Setup 2.0 seems to stop responding when you try to save sites or meters that contain foreign language characters or accent marks.
ION Setup 3.0 will save the site/meter and continue to work, however, the foreign characters are still unrecognized and will be displayed as question marks (?).

Resolution
Only use characters from the standard ASCII characters set (i.e. the characters you would find on a computer keyboard) when naming the site or meter.

Schneider Electric Vietnam

Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.