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Issue:
After launching SoMachine-Basic, an error message appears:
"SoMachine basic gateway service is not running."
How does one fix this?
Product Line:
Modicon M221, TM221, SoMachine Basic
(This does not apply to EcoStruxure Machine Expert-Basic
Environment:
PLC Programming Software for Windows
Resolution:
To resolve the issue:
1) Go to Windows Control Panel -> Services (or Run "services.msc")
2) Start the "SoMachine Basic Gateway".
After launching SoMachine-Basic, an error message appears:
"SoMachine basic gateway service is not running."
How does one fix this?
Product Line:
Modicon M221, TM221, SoMachine Basic
(This does not apply to EcoStruxure Machine Expert-Basic
Environment:
PLC Programming Software for Windows
Resolution:
To resolve the issue:
1) Go to Windows Control Panel -> Services (or Run "services.msc")
2) Start the "SoMachine Basic Gateway".
Released for: Schneider Electric Vietnam


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