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Issue:
Downloaded Log files from the SAGE RTU Graphic User Interface (GUI) appear in unreadable characters (e.g., Chinese symbols) when opened in standard text editors like Notepad.
Product:
Sage RTU Series (SAGE 1X10, 1X30, 1X50, 2X00, 3030X)
Environment:
- SAGE RTU GUI
- Windows OS (using default Notepad)
- Log files downloaded from RTU
Cause:
The issue occurs because the files use UTF-8 encoding, and standard Notepad does not properly interpret this encoding by default, resulting in unreadable characters.
Resolution:
- Use a text editor that supports UTF-8 encoding, such as Notepad++ (recommended).
- If the file still shows NULL or strange symbols:
- In Notepad++, go to Encoding → Convert to UTF-8.
- Save and reopen the file; it should display correctly now.
- Alternative applications:
- WordPad
- Spreadsheet viewers (e.g., Excel)
- Ensure the file is not corrupted before conversion.
Example, Using Notepad:
Using NotePad++:
Using a spreadsheet viewer:
Released for: Schneider Electric Vietnam
