You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
How to delete a Smart-UPS from the SmartConnect portal?
Question:
How do I delete a Smart-UPS from the SmartConnect portal?
Product Line:
Solution:
Smart-UPS with SmartConnect Feature
All serial numbers
Solution:
To delete a Smart-UPS from the SmartConnect portal, follow these steps:
- Log in to the SmartConnect portal:
- Locate the UPS you want to delete from the Dashboard.
3. Click "View UPS."
4. Scroll to the bottom of the page. Under Delete Device, click "Delete UPS."
Note: This action deletes all UPS data, including UPS profile details, UPS event logs, and warranty extension details. This action cannot be undone.
Any events that occur after the UPS is registered with a subsequent account will be logged to the event log, and any configured email notifications will be sent, as expected.
If you cannot access the SmartConnect account where the UPS is registered, please contact Schneider Electric Technical Support and provide the following:
- A clear photo of the UPS showing the white sticker label with the model and serial number
- A clear photo of the SmartConnect QR code label showing the Product ID and Key
- A copy of your invoice or purchase order that includes the UPS.
If you have any clarifications, please feel free to contact us at 1-800-800-4272 or chat with our technical support representatives.
Released for: Schneider Electric Vietnam
