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Critical Facility Operations (CFO)

Critical Facility Operations for Gray Space

CFO for Gray Space* provides the right people, processes, and innovative technologies, backed by industry best practices and decades of experience, to operate your mission critical facility efficiently and cost effectively.

*Gray Space is the critical infrastructure that keeps the data center up and running. It includes electrical distribution, switchgear, UPS, transformers, chillers and generators.

Critical Facility Operations for White Space

CFO for White Space* provides the people, processes and innovative technology for deployment, change management, and system administration of your IT assets, as well as controlled access to the white space. Optional services include Data Center Infrastructure Engineering, Smart Hands and Rack & Stack.

*White Space refers to the area where the IT infrastructure is located and supported. It includes racks, servers, mainframes, network infrastructure, data storage, power and cooling distribution.

Critical Facility Operations for Gray Space includes:

Emergency Preparedness and Response

Scenario planning, emergency procedures and drills, business continuity and crisis management planning

Preventative, Predictive and Corrective Maintenance

Self-performance and/or vendor management of all critical equipment maintenance events

Change Management

Risk analysis, procedure development and change control processes for all operations and maintenance activities on or around the critical facility equipment

Document Control and Management

Coordination of document generation and updates, management of document version control, organization and storage

Technical Training

Four-level program tailored to each customer and facility for knowledge/skills development, evaluation and certification

Operational Safety

Hazard analysis and mitigation, training, policy coordination, and facility safety management

Facility Monitoring

Continuous observation of facility status with scheduled walk-throughs, BMS/EPMS console monitoring and system alerts

Systems Optimization

Continuous efforts to measure system performance, adjust parameters for optimal performance, and identify innovative solutions for operational and cost improvements

Operational Support Systems

Specialized IT systems for Critical Facility Management, such as Computerized Maintenance Management System (CMMS), Electronic Document Management System (EDMS), and Learning Management System (LMS)

Code and Regulatory Compliance

Current knowledge and understanding of the regulations, certifications, and documentation associated with regulatory requirements pertaining to all facility activities and systems

Management Reporting

Daily/weekly/monthly/quarterly reports on facility events, maintenance activities, system capacity, KPI performance and financial metrics

Critical Facility Operations for White Space includes:

Data Center Infrastructure Engineering

Strategic IT hardware capacity planning, power and cooling optimization, monitoring day to day operations

Smart Hands

Receive and mount hardware, operating system installation, configuration and updates, power and cabling provisioning

Rack & Stack

Technical assistance to remote customer system administrators, visual verification of faults, equipment inventory, walkthroughs, vendor escorts and tours

Customer Story

Critical Facility Operations enables growth for China Unicom
China Unicom trusted Schneider Electric’s critical facility operation services to operate one of the largest data centers in Asia.

Essential Elements of Data Center Operations e-book

Get the e-guide to learn more about the elements of a balanced critical facility management program. Practical tips and advice throughout result in many benefits for your organization, from lower cost to improved availability. Download and read today.
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