What is the claims procedure for residential SPDs?

Issue:
How do I file a claim for residential surge protection devices (SPDs)?

Product Line:
Surge Protection Devices

Environment:
Maintenance

Cause:
Device Failure Equipment Protection Plan (EPP)

Resolution:

Claims Procedure

To submit a claim under this limited warranty, please follow these steps:

1. Keep Your Receipt
   Retain the original dated sales receipt for the Home Electronics Protective Device (HEPD).

2. Obtain a Damage Report
   Have an independent repair technician assess the damage and provide a written report detailing the cause. Keep this report along with any related repair receipts.

3. File a Homeowner’s Insurance Claim
   Submit a claim through your homeowner’s insurance policy.

4. Contact Schneider Electric
   Within 30 days of the damage—and before repairing the damaged equipment—contact Schneider Electric at (800) 877-1174.
   Hours:

   • Monday–Thursday: 7:00 a.m. – 5:00 p.m. CT
   • Friday: 7:00 a.m. – 1:00 p.m. CT

5. Submit Documentation and Device
   Send the following items to the address below:

   • Original purchase receipt
   • Repair receipt(s)
   • Damage report
   • Homeowner’s insurance claim report (if available)
   • The damaged HEPD unit

   Mail to:
   Schneider Electric
   132 Fairgrounds Rd
   West Kingston, RI 02892
   Attn: Residential SPD Limited Warranty

Released for: Schneider Electric Canada