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On a Masterpact MTZ, how can ERMS be turned OFF if the phone that turned it ON is not available?

Product Line:
Circuit Breakers

Resolution:
There is a "force unlock" feature with the following combination:
Version 3 Ecostruxure Power Device MTZ app on the phone
Version 3 firmware in control unit
Note:  Version 2.12.2 and later Ecostruxure Power Commission software is able to update the control unit to version 3.

Schneider Electric Canada

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