Where Can I Get Support for Rectivar DC Drives?
Resolution:
Rectivar DC drives were never commercially distributed in the North America (specifically United States). As a result, technical expertise and support resources for these products are very limited.
If you need assistance, first contact the original supplier or point of purchase. For example:
- If the drive was supplied as part of an OEM machine or system, contact the OEM for support.
- If the drive was sold as part of a larger automation system, contact the organization that provided the system.
If evaluation or repair is required, the drive may be sent to the Schneider Electric Repair Depot in Greensboro, NC. Limited repair services may be available, depending on the condition and model of the unit.
If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:
Frequently Asked Questions - Schneider Electric (se.com)
If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us atdrive.products.support@se.comto create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)