Problem Description:
The meter front display freezes and loses communication. Occasionally, it operates correctly for a period after a power cycle but then repeats the same issue.
Product Line:
Power Logic PM53XX (PM5320, PM5340, PM5341) series meter
Environment:
PM53XX meters connected in an IGMP protocol environment using a managed switch.
Cause:
The PM53XX Modbus TCP meter cannot handle IGMP multicast traffic, causing it to freeze when IGMP multicast traces reach the meter. This root cause can be identified by capturing network traces using Wireshark, as shown in the attached screenshot.
Resolution:
To prevent the PM53XX from freezing, enable IGMP snooping, which reduces multicast traffic and conserves bandwidth by reducing the amount of traffic that switches forward.
Note:
If the meter continues to freeze after enabling IGMP snooping, capture the Wireshark logs and contact Schneider Technical Support.
The meter front display freezes and loses communication. Occasionally, it operates correctly for a period after a power cycle but then repeats the same issue.
Product Line:
Power Logic PM53XX (PM5320, PM5340, PM5341) series meter
Environment:
PM53XX meters connected in an IGMP protocol environment using a managed switch.
Cause:
The PM53XX Modbus TCP meter cannot handle IGMP multicast traffic, causing it to freeze when IGMP multicast traces reach the meter. This root cause can be identified by capturing network traces using Wireshark, as shown in the attached screenshot.
Resolution:
To prevent the PM53XX from freezing, enable IGMP snooping, which reduces multicast traffic and conserves bandwidth by reducing the amount of traffic that switches forward.
Note:
If the meter continues to freeze after enabling IGMP snooping, capture the Wireshark logs and contact Schneider Technical Support.
Publikováno pro: Schneider Electric Česká republika
Potřebujete pomoc?
Nástroj pro výběr produktů
Rychle a snadno vyhledávejte správné produkty a příslušenství pro vaše aplikace.
Získejte nabídku
Poptejte nás online a náš lokální specialista se s vámi spojí!
Kde nakoupit?
Jednoduše najděte nejbližšího distributora výrobků Schneider Electric ve vašem okolí.
Centrum nápovědy
Zdroje podpory pro všechny své potřeby najdete na jednom místě.
