What is the limit for License Return, Repair and Reactivate?
Issue:
Number of Returns, Repairs and Reinstalls have exceeded.
Product Lines:
Control Expert, Machine Expert, Somove, SoMachine, Operator Terminal Expert
Resolution:
If license is not registered, the number of returns, rehost, repair, reinstall is limited as per below table:
If license is registered, the number of returns, rehost, repair, reinstall is extended as per below table:
It is highly recommended that countries and vendors push customers for registration to get the benefits and better track.
Call your Software Registration Center (SRC) and provide the Activation ID for a request to reconfigure your license or send an email to your SRC with a screen shot of the complete Activation ID and the error.
For USA, Canada and Mexico you can contact SRC thru the following:
Email address: src-americas@se.com
Phone number: 1-888-266-8705 and press Option 3